1. Overview
At BABBROS LLP, we strive to provide high-quality AI solutions and services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our products and services.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Service not delivered as described
- Technical issues preventing service usage
- Duplicate payments
- Unauthorized transactions
- Service cancellation within the refund period
3. Refund Timeframes
Standard Refund Period
Most refund requests must be submitted within 30 days of the original purchase date. Refunds will be processed within 5-10 business days after approval.
Subscription Services
For monthly/annual subscriptions, refunds are only available for the current billing period and must be requested within 7 days of the billing date.
4. Refund Process
Submit Refund Request
Contact our support team at refunds@babbros.com with your order details, reason for refund, and any supporting documentation.
Review and Investigation
Our team will review your request and may contact you for additional information. This process typically takes 2-3 business days.
Approval and Processing
If approved, we will process your refund using the same payment method used for the original purchase.
Confirmation
You will receive an email confirmation once the refund has been processed and funds are on their way back to you.
5. Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Cards: Refunds will appear on your statement within 5-10 business days
- UPI: Refunds will be credited to your UPI account within 2-3 business days
- Net Banking: Refunds will be credited to your bank account within 3-5 business days
- Digital Wallets: Refunds will be credited to your wallet within 2-3 business days
6. Non-Refundable Items
Items Not Eligible for Refund
- Custom AI solutions that have been developed and delivered
- Services that have been fully utilized or consumed
- Third-party integrations or licenses
- Training sessions that have been completed
- Consulting services that have been delivered
- Refunds requested after the specified timeframes
7. Partial Refunds
In certain cases, we may offer partial refunds based on:
- The extent of service utilization
- Time remaining in the service period
- Specific circumstances of the refund request
- Any costs incurred in service delivery
8. Cancellation Policy
8.1 Service Cancellation
You may cancel your subscription or service at any time. Cancellation requests should be submitted at least 7 days before the next billing cycle to avoid charges.
8.2 Immediate Cancellation
For immediate cancellation due to technical issues or service problems, please contact our support team immediately at support@babbros.com.
9. Dispute Resolution
If you disagree with a refund decision, you may:
- Request a review by our management team
- Provide additional documentation or evidence
- Contact our customer service for further assistance
10. Razorpay Integration
We use Razorpay as our payment processor. All refunds are processed through Razorpay's secure platform, ensuring:
- Secure transaction processing
- Compliance with PCI DSS standards
- Real-time refund status updates
- Automated refund notifications
11. International Refunds
For international customers, refunds may take longer to process due to:
- Bank processing times
- Currency conversion
- International banking regulations
- Exchange rate fluctuations
12. Contact Information
For refund requests or questions about this policy, please contact us:
BABBROS LLP
Email: refunds@babbros.com
Phone: +91-9876543210
Address: Hyderabad, Telangana, India
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
13. Policy Updates
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.